1. GENERAL

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1.1 www.wanariawholeheart.com is a website operated by WholeheART AB org. no. 559441-6280 (hereinafter referred to as “Wholeheart AB”, “us” or “we”), located at Värmdöviks Dalgång 26, 13940 Värmdö.

1.2 These Terms and Conditions apply when you as a Customer (hereinafter referred to as the “Customer” or “you”) place an order via www.wanariawholeheart.com and related pages, (the “Website”). With these agreement you also confirm that you have read and approved our Privacy policy.

1.3 In order to make purchases on our web site, the customer must, according to Swedish law, be at least 18 years old.

1.4 Wholeheart AB reserves the right for any image and writing errors on the page, such as errors in description, technical specification, prices and price adjustments. In case of incorrect price for an item ordered, Wholeheart AB will inform the Customer of this and await the Customer’s approval of the corrected price before proceeding with the order.

1.5 The Website and all its content is owned by Wholeheart AB or its licensors. This means that everything on the website may not be copied or used without the prior written consent of Wholeheart AB.

1.6 If the customer has created an account on Wholeheart AB, the Customer undertakes to ensure that no one, except the Customer, uses the Customer’s log-in details. The Customer may not disclose their username or password to any person and shall ensure that any documentation with information about username and password is kept in such a way that unauthorized persons may not access the information. The Customer shall notify Wholeheart AB without delay if it may be suspected that any unauthorized person has obtained access to the Customer’s password. The Customer is responsible for all purchases made with the Customer’s log-in details if the Customer has not provided such notification.

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2. ORDERS

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2.1 When the Customer has placed an order on the Website, a purchase agreement has been entered into between the Customer and Wholeheart AB. Wholeheart AB recommend the Customer to save the order confirmation for any future contacts with our customer service. The order confirmation is also the receipt that the purchase has been completed.

2.2 The Customer is responsible for ensuring that the information provided, such as email, name and address is correct and up to date.

2.3 The Customer can cancel their order up until it has been confirmed by Wholeheart AB. If the order is cancelled, Wholeheart AB will refund any payments the Customer or their pay- or credit card company has made with regard to the order. If the Customer want to cancel their order after the order is confirmed by Wholeheart AB, the Customer can send an email to whole.heart@outlook.com as soon as possible after the order confirmation. If the order already has been sent, it will be processed as a return (as set forth in Section 5).

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3. PRICES AND PAYMENT

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3.1 The prices on our Website apply to orders placed on the Website. All prices are shown including 25% VAT (for delivery within the EU). VAT is not included in countries outside the EU.

3.2 The Customer is responsible for any customs duties being paid to the customs or equivalent authority in the country to which the Product / Products are finally delivered.

3.3 The customer can see prices, and choose to pay in the following currencies:

• SEK – kr

• NOK – kr

• DKK – kr

• EUR – €

• GBP – £

• USD – $

3.4 All payments are encrypted and processed according to the highest security standard.

The Customer has several options to pay for the purchase.

• Debit or Credit CARD via Stripe –  Visa, Mastercard and American Express. Available worldwide.

• PAYPAL – Account or credit card. Available worldwide.

• KLARNA
  Pay Now – available in: Sweden, Germany, The Netherlands and Austria.
  Pay Later – available in: Sweden, Germany, The Netherlands, Austria, Norway, Denmark, Great Britain, Finland and Belgium.
  Slice It – Available in: Sweden, Germany, Denmark, Norway and Finland.

3.5 Wholeheart AB has the right to debit the customer already when the order has been confirmed, unless invoicing or a similar payment method via Klarna has been chosen by the Customer.

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4. SHIPPING AND DELIVERY

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4.1 The Customer’s order usually leaves Wholeheart AB’s warehouse within three (3) to five (5) working days, unless otherwise agreed or stated in the order confirmation or in the product page, and will be delivered to the customer by registered mail. The time period for the shipping company to send the package to the customer may vary depending on which country the package should be sent to. Wholeheart AB reserves the right to possibly adjust the delivery time. Information on this should be sent to the customer for approval.

4.2 Delivery will be made no later than 30 working days after Wholeheart AB has confirmed the order in writing through the order confirmation.

4.3 If the order is delayed more than 30 days, the Customer has the right to cancel their order.

4.4 Some of our packages can be delivered directly to the Customer’s mailbox, but normally the Customer receives a notification via email or ordinary mail to pick up the package from a specific delivery point or post office and within the time specified in the notification.

4.5 If the package is not retrieved, Wholeheart AB has the right to charge the Customer a fee for freight and administrative costs.

Fee for different currencies:

SEK – 190 SEK – kr
NOK – 193 NOK – kr
DKK – 136 DKK – kr
EUR – 18 EUR – €
GBP – 16 GBP – £
USD – 21 USD – $

4.6 Wholeheart AB is responsible for any damage that may occur during the shipment  to the Customer. If, upon receipt, the Customer discovers that the shipment is damaged in transport, either on the product or on the packaging, we ask the Customer to notify the shipping company.

After that, the Customer must report the damage to our customer service, by sending an email to whole.heart@outlook.com, with attached pictures, so that Wholeheart AB can help the customer with the complaint, in the best way possible. This also applies to any hidden damage. Visible damage should preferably be reported to us on the same day as delivery. Hidden damage should preferably be reported to us within five (5) working days of receipt. It is therefore important that the Customer unpack and inspect the products thoroughly as soon as possible after delivery.

4.7 Please note: When shipping to Non-Eu-Countries, additional taxes or costs (e.g. costums duties) may be incurred as part of your order, which will not be paid through or invoiced by WholeheART AB, but must be paid by you directly to the relevant costums or tax authorities. For details, please contact the respective competent authorities.

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5. RETURNS, WITHDRAWAL & EXCHANGE

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5.1 When purchasing products on the Website, the Customer has a 14-day withdrawal period. This means that the Customer has the right to cancel the purchase by notifying Wholeheart AB accordingly within 14 days from when the Customer or their representative received the product ordered (withdrawal period). 

5.2 If the Customer uses their right of withdrawal, the Customer is responsible for the condition of the product after the Customer has received the product and during the return shipping. The product shall be returned within 14 days from the date when Wholeheart AB was notified of the withdrawal. The product shall be sent in its original condition, well packaged, preferably in the original package. If the product’s condition is altered in any way, additional costs may apply to the Customer. The Customer shall register their return via email to whole.heart@outlook.com. The Customer shall provide their name, address and other relevant information, e.g. order reference, invoice number and the name of the product in the message. After registration the Customer will receive an email containing instructions and address details for sending back the package. Customer should not attempt to make a return before contacting Wholeheart AB.

5.3 The Customer is responsible for the transport risk and shipping cost for the return. Please note that the return must be sent as a traceable shipment. Wholeheart AB suggest the Customer to save the tracking number and proof of postage until Wholeheart AB has received the return. 

5.4 As soon as the return reaches Wholeheart AB’s warehouse, and has been processed, Wholeheart AB will make a refund to the customer. All refunds will be made using the same method of payment the customer used to purchase the product(s). 

5.5 If the Customer want to do an exchange of the product(s), it is processed as a return, i.e, the customer sends the product(s) back to Wholeheart AB, as set forth in 5.1 to 5.4. The Customer can then make a new order.

5.6 Wholeheart AB can not offer the right of return or exchange of custom/special made orders.

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6. WARRANTY AND COMPLAINTS

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6.1 The Customer must make a complaint of a defective Product to Wholeheart AB within a reasonable time after the defect was discovered. If the complaint is made within two (2) months after the defect was discovered it is always made on due date. After three (3) years the Customer has lost his/her right to make a complaint, provided that no warranty states otherwise. 

6.2 The right to file a complaint applies to products which are defective according to applicable consumer protection legislation. Any Customer who wishes to assert their right to file a complaint for any product ordered, shall contact Wholeheart AB, as soon as possible after discovering the defect, via e-mail to whole.heart@outlook.com

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7. FORCE MAJEURE

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Wholeheart AB shall be exempt from damages and other measures if the performance of the agreement is prevented or delayed by any circumstance beyond our control, e.g. extreme weather, new / amended legislation, absent permits, war, fire, flood, labor market disturbances, technical problems, sabotage, unfavorable transport, terrorist attacks, changed governmental orders as well delays in the service by sub-suppliers due to circumstances set forth above. Wholeheart AB shall inform the Customer accordingly if any such circumstances should arise, and if the situation has lasted more than six weeks, both the Customer and Wholeheart AB have the rights to cancel the purchase with immediate effect.

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9. CHANGES TO THE TERMS AND CONDITIONS

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Wholeheart AB may make changes to the Terms of Conditions from time to time. When these changes are made, Wholeheart AB will make a new copy of the Terms and Conditions available on its website.

Your continued use of our website after any changes to the Terms and Conditions  means you accept the changes.

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10. CONTACT INFORMATION

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Communication between the Customer and Wholeheart AB, occurs via e-mail to whole.heart@outlook.com or by ordinary mail as follows:

WholeheART AB

Värmdöviks Dalgång 26

13940 Värmdö

Sweden

 

Terms and Conditions last updated 2023-07-12